FAQ
CUSTOMIZATION
1. I am a very short/tall person (below 5’ ft or above 6’ ft); will your bodysuits fit me? Do you make customizations?
Unfortunately, due to really high demands, we are unable to provide customizations. For taller and curvier women, we recommend sizing up for a more comfortable fit. Please refer to the our size chart for measurement guidelines.
2. I ordered something but it needs some alterations, can you make alterations to make it the perfect fit for me?
Unfortunately, due to really high demands, we are unable to provide alterations.
Please refer to the our size chart for measurement guidelines.
3. Are your colors exactly the same as the ones in the photo?
The colors may slightly vary. Many or our sources are up-cycled, so colors may slightly vary depending on the materials used.
SHIPPING
1. When will I receive my orders?
All orders are made to order, handcrafted by our skilled tailors piece-by-piece. It takes 7 business days to process and make your Satori Revolution piece. After that, please allow delivery time of 5-7 business days for shipping within US and 10-15 business days for international shipping. Thank you!
2. I made my orders, but I have to get the items shipped to a different address. Will I be able to make an address change?
If the order hasn’t been processed for shipping yet, you may still make changes. Please email us with your order number to ensure this is communicated properly with our fulfillment team. Unfortunately, if order is already processed for shipping, we cannot make any more changes.
PACKAGE LOST/ STOLEN/ DAMAGED
1. What will happen if my package was lost/ stolen/ damaged?
If a package was successfully delivered to the shipping address you provided, unfortunately we are not responsible if the package is lost or stolen after delivery. We understand that stolen package may be frustrating, but this is out of our control. Please choose the right shipping method if you have concerns of package theft or loss.
If your package is lost in transit (based on your tracking details), please contact USPS directly for assistance. If your package was insured, please send us an email at hello@satorirevolution.com. We can assist in filing a claim.
If you have not received a shipping and tracking information for your order after 30 days, please reach out to hello@satorir.com
MISCELLANEOUS
1. I am having a technical issue on your website while placing my order.
Please contact us at hello@satorirevolution.co or you may also contact us through "Contact Us" tab on our website.
2. Where do you sell your Satori Revolution products?
Our products are available at Goodies store in Siargao Island, PH and on our website satorirevolution.co .